I have just got out of a WEBEX session with one of our clients. For those of you who have not had the pleasure of WEBEX yet this is a desktop streaming technology we use to take over your workstation to assist with support call resolution.
Any way whilst looking up a debtor I used the quick look up short cut key stroke and the end user had never seen this before and was impressed with the speed and ease of use. It occurred to me that this is something that no one tells you about, every one uses the smartlist functionality but not the hot keys etc.
So here it is. In any of the look up fields start typing the first couple of characters of the ID then press Ctrl L and it will take you to the first match in Alphabetical order.
Its a simple as that, some times its the little things that make a difference.
I have published a whole list of hot key , keystroke short cuts on our online knowledge base which can be accessed by Touchstone clients.
any questions please contact firstname.lastname@example.org
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