Service Pack 11 was recently pulled due to a core FRx bug found. The last update from Microsoft's Development is that it should be available for release in 4 weeks.
To roll back to SP9 you can follow KB 861724 "How to remove a Service Pack for FRx". The link is provided below. If you can not access the link please contact helpdesk@touchstone.co.uk
https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;861724
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