In Touch with Dynamics GP

This blog is intended to be a useful resource for Microsoft Dynamics GP users and professionals in the UK and the wider Microsoft Dynamics GP community as a whole.

Thursday, 17 February 2011

How to reprint a remittance advice in Dynamics GP 2010 after a payment has been posted

Hi folks
This is one we get on the helpdesk a lot, how do I reprint my remittance? Well if you have fully posted the payment the simple answer is you can't. however with the new email functionality in Dynamics GP 2010 you can, with a small work around.

Simply set the BCC email adress to a generic mail box that everyone in finance has access to. This way when ever a remittance advice is emailed out it will also go to this addresses inbox. then if you need to re print it you simply go to the generic inbox and forward or print. This gets round the issue of the sent items being in indervidual outlook accounts for each staff member.

FRx Management Reporter migration Wizard and Office versions 64 bit v 32 bit

Hi folks, here is a situation we have come across with the Migration wizard for FRx Management reporter for Dynamics GP 2010.

Simply stated the issue is this:

The old FRx databases are Microsoft Office Access databases and so the migration wizard needs certain parts of office connectivity to be able to read and convert the old spec sets into the new FRx Management reporter for Dynamics GP 2010 formats (which are now stored in SQL tables).

FRx Management reporter for Dynamics GP 2010. will only install the components for the operating system it is sat on, so if you are 64bit , it will use the 64 bit Microsoft Office 2010 Access components and if you are 32 bit it will use the 32 bit Microsoft Office 2010 Access components. not a problem so far I hear you cry.

Well now factor in the fact that the new word office template email functionality for Dynamics GP 2010 does not work on the 64 bit version of Microsoft Office 2010 and to get round this a lot of partners are installing the 32 bit version of Microsoft Office 2010 onto 64 bit operating systems in order to use the email functionality in Dynamics GP 2010. Couple this with the fact that if you have FRx Management reporter for Dynamics GP 2010 on a 64 bit operating system it will only use the 64 bit Office components, add the fact that you can not have 64bit office components on a machine that already has 32 bit office components and you have a problem. The Migration wizard will not be able to read the Access database.

So there you have the issue , of course it is easily solved simply do the migration on a machine with all 64 bit components (one you are not intending to use the email functionality from) and you will avoid this issue.

This is definitely a case of forewarned is forearmed.

Friday, 11 February 2011

New support tools...The Smart Phone

We have started to see a new trend on the helpdesk, screen shots of error messages are being replaced by pictures taken with users smart phones and emailed to the helpdesk. It would seem that some clients find this easier and more convenient.
However this has started a discussion on the helpdesk and as prone to flights of fantasy as we normally are this idea actually seems to have merit.
How about a support app for your windows 7 or iphone that could take screen shots package them up and send them to your service supplier's helpdesk (where if they are using Dynamics CRM ) it could be automatically picked up and turned into a support case.
We believe there would be a lot of mileage in this, as it is we now have a sweepstake running on when we receive the first avi clip of an entire process culminating with the error.

If anyone does write the app we would be interested.

Tuesday, 8 February 2011

The Top 100 Most Influential People in Microsoft Dynamics 2011 Launch

For those of you who are not already aware the Dynamicsworld web site run a top 100 of the most influential people within the Dynamics community every year. Nominations are now open for this year and you can see who has already been nominated on the below link:

Of course Mark Polino has already been nominated but if there is anyone not on the list that you feel should be (and meets the criteria) you can nominate them by sending an email to : 

Thursday, 3 February 2011

Tips,Tricks and Technology for Dynamics GP (Wine to)

Just before Christmas the helpdesk team ran a successful Dynamics GP "Tips, Tricks and Technology" session at our Triton square offices in London. This was a free event and similar in format to Mark Polino's (Of Dynamics fame) "50 Tip" sessions run at the dynamics convergence events in the U.S. we also had a Technology update and finished with Drinks in the wine Bar opposite our offices.

This has proved so popular that we are going to do it again, this time on the 17th of March. There will be a different set of tips and tricks and a session devoted to year end (as its that time of year).

There will be a technology update from our team members that are attending the Dynamics technical conference in Fargo so a useful insight into what is coming this year and of course there will be drinks again afterwards.

The helpdesk team and some of the consultants will be there to answer your questions (but if leaving them till the drinks afterwards, get in early as I would not take advice on my finance system from a man on his 4th glass of Rioja).

You can follow this link to register or this one to the micro site for more information and to sign up for this event.