Hi folks I have been quiet for a while as we have been exceptionally busy here a Touchstone and something had to give somewhere and that was the blog I am afraid.
Anyway I have just spent a rather frustrating half an hour trying to resolve a support case, where I could find no mention of the fix under partnersource or elsewhere on line despite this being a standard error message. Therefore I thought I would post this out there to save everyone else the frustration.
The error message is “Checkbook [checkbook id] is already in user by user [username]” or if you’re in the UK “Chequebook [chequebook id] is already in user by user [username]”.
This message was occurring when the user had crashed out of a reconcile and then tried to re access the reconcile window Transactions>Financial>Bank Management>Reconcile.
We had tried Clearing the Bank Management ACTIVITY under routines>financial>Bank Management but we still got the message.
We also tried clearing the DEX_LOCK and DEX_SESSIONS from the tempdb by running delete statements against both, but we still got the message.
We had checked the Contents of the CB100006 as suggested in an article by VAIDY however there was nothing here either.
In the end though we needed to remove a record from the CBEU1020 CE ACTIVITY table.
select * CBEU1020 returned the locked record.
Then we ran a delete statement (as there was only one record in there)
And the issue was resolved.